If you see an "invalid code" error when trying to activate your streaming code, it could be because of one of the following reasons:
Common Issues:
-
Code Already Redeemed:
- The streaming code might have already been used on another account.
- Please make sure the code hasn’t been activated before.
2. Payment Not Completed:
- The purchase for the code may not have been completed.
- Check that the transaction was successfully processed.
What to Do:
- Make sure you enter the code correctly.
- Confirm you’re signed in to the right Shen Yun Creations account.
If you need more help, feel free to reach out to our support team at customer_service@shenyunzuopin.com. Including any details about your code and purchase will help us assist you more quickly.