If you're having trouble accessing premium content after your payment, it could be due to one of these reasons:
Here are a few things you can try:
-
Make Sure You’re Signed In:
- Please check that you’re signed in to the Shen Yun Creations account linked to your payment.
2. Verify Your Account Details:
- Make sure you’re logged into the correct account. If you have multiple accounts, double-check that it’s the one connected to your purchase.
3. Refresh the Page:
- Sometimes, refreshing the page can help resolve access issues.
4. Log Out and Log Back In:
- Try signing out and then signing back in to update your subscription status.
Need Help?
If you’ve tried these steps and still can’t access the premium content, please contact our support team at customer_service@shenyunzuopin.com. Including details about your purchase will help us assist you more quickly.
We hope you enjoy uninterrupted access to inspiring performances with Shen Yun Creations.