Shen Yun Creations charges are usually non-refundable. However, we understand that sometimes special situations come up.
Refund Policy:
-
Standard Policy:
- All charges are final and non-refundable as stated in our Terms of Service.
2. Special Cases:
- We review refund requests individually. If you think your situation qualifies for a refund, please reach out to our support team.
How to Request a Refund:
- Email us at customer_service@shenyunzuopin.com.
- Please include the following information in your request:
- Account information (the email linked to your account).
- Transaction details (date and amount of the charge).
- A brief explanation of your refund request.
Our team will review your case and get back to you as soon as possible with a response.